20 May 2026: Transforming Processes with Creative Thinking & AI

Transforming Processes with Creative Thinking & AI

DATE: 20 May 2026

TIME: 9.00am – 5.15pm

VENUE: Iconic Marjorie Hotel, Penang

DURATION: 1 full-day course

INTRODUCTION
This course employs creative techniques, including the traditional SCAMPER and the non-traditional lateral thinking, random inputs, and generative AI (Gemini), to disrupt and improve legacy business processes. It combines vertical and lateral thinking techniques that enable learners to move from data-driven diagnosis to radical solution architecture. 

COURSE OBJECTIVE
After participating in the training, you will be able to:

• Understand the basic structure of an effective Generative AI Prompt.
  
• Construct prompts when using generative AI for Process Data Analysis.
  
• Deploy Six Thinking Hats to systematically drive process improvement.
  
• Break legacy mindsets using the Challenging Assumptions technique.
  
• Generate high-volume, non-obvious solutions using AI-Random Input.
• Document innovations using Mind Mapping.

COURSE OUTLINE
1. The Diagnosis (Data Analysis & Goal Setting): Use AI to find “focus points” in raw process data
2. The Clean Slate (Challenging Assumptions): Use the “Assumption Crusher” prompt & SCAMPER to challenge legacy rules and assumptions
3. Lateral Sparks (Edward de Bono’s Random Input): Use AI to force-link unrelated nouns to process goals
4. The Mind Hub (Mind Mapping): Document the process improvement project into a visual hierarchy diagram
5. The Stress Test (Six Thinking Hats): Assign AI “Hats” to critique solutions (Black/Yellow/Red)
6. The Blueprint (Documentation & Reporting): Convert the Mind Map into a formal Project Charter