Category Archives: 2026 Training

NCR/ CAPA/ Complaint Handling

DATE: 2 & 3 December 2026 (Wed & Thur)

TIME: 9.00am – 5.15pm

TRAINING MODE:
Option 1: Iconic Marjorie Hotel, Penang
Option 2: Online (via Zoom)

INTRODUCTION
This course introduces the concepts needed to understand the requirements of NCR, CAPA and complaint handling under ISO 13485:2016 QMS and US FDA Quality Management System Regulation (21 CFR Part 820). It provides guidance on how to address each of them effectively with a step-by-step process that incorporates root cause analysis & problem-solving tools. 

COURSE OBJECTIVES
After participating in the training, you will be able to:

• Understand requirements: Learn the key regulations and standards on managing NCR, complaint, and CAPA in the medical device industry.
• Handle NCR effectively: Identify, document, and manage nonconformances to maintain product quality.
• Improve complaint handling: Develop skills to investigate and resolve customer complaints efficiently.
  
• Strengthen CAPA process: Implement corrective and preventive actions to prevent recurring issues.
• Ensure compliance: Build systems that meet regulatory requirements and improve operational performance.
  

COURSE OUTLINE
1. Standard and regulatory perspective on NCR, complaint handling and CAPA
2. Nonconformance process flow
3. Tips to prevent nonconformance
4. Sample template for nonconformance
5. How to write an effective nonconformance report
6. Complaint handling process flow
7. Rules of complaint handling
8. Tips for effective complaint handling
9. Sample template for complaint handling
10. Differences between correction, corrective action, and preventive action
11. Steps to create risk-based CAPA process
12. Sample template for CAPA 

Medical Device Manufacturing Process Validation

DATE: 30 Nov & 1 Dec 2026 (Mon & Tue)

TIME: 9.00am – 5.15pm

TRAINING MODE:
Option 1: Iconic Marjorie Hotel, Penang
Option 2: Online (via Zoom)

COURSE OBJECTIVES
This course provides quality systems professionals, manufacturing engineers, and process development engineers with the knowledge and skills needed to comply with the process validation requirements of the US FDA Quality Management System Regulation, ISO 13485 and the GHTF Validation guidance N99-10 while offering information on how to implement an effective validation program.

COURSE OUTLINE
1. Validation – ISO and regulatory requirements
2. Validation master plan
3. Risk assessment in process validation
4. Statistical tools and techniques
5. Validation system
6. Process validation
7. Software validation
8. Equipment / Software – DQ/IQ/OQ and PQ
9. Change control
10. Validation – Good Documentation Practices

ISO 13485:2016 Internal Audit

DATE: 30 November & 1 December 2026 (Mon & Tue)

TIME: 9.00am – 5.15pm

TRAINING MODE:
Option 1: Iconic Marjorie Hotel, Penang
Option 2: Online (via Zoom)

INTRODUCTION
A robust internal audit program is an essential requirement for maintaining compliance with ISO 13485:2016 and ensuring the consistent quality and safety of medical devices throughout their lifecycle.

This course equips participants with the knowledge and practical skills needed to plan, conduct, report, and follow up on internal audits systematically and effectively. The training emphasizes understanding process-based auditing, identifying compliance gaps, evaluating the effectiveness of the Quality Management System (QMS), and driving continual improvement within the organization.

COURSE OBJECTIVES
After participating in the training, you will be able to:

• Understand the purpose, structure, and key requirements of ISO 13485:2016.
• Explain the principles, responsibilities, and ethics of internal auditors.
• Apply a process-based auditing approach aligned with ISO 19011 guidelines.
• Plan, prepare, and execute internal audits effectively using audit tools and checklists.
• Evaluate evidence, identify nonconformities, and assess process effectiveness.
• Document findings in a clear and objective audit report.
• Verify corrective actions and contribute to continual QMS improvement.
• Strengthen organizational compliance with regulatory and customer requirements through a strong internal audit program.
  

COURSE OUTLINE
1. Introduction to auditing quality management system

• Dilemma of internal quality audit
• Auditing fundamental
• Why audit is essential
• Audit requirements: FDA QSR/ QMSR & ISO 13485:2016
• ISO guideline in auditing management system
• The role of internal quality audit
• Why audit
• What to audit
• Management responsibility
• Management Representative responsibility

2. Types of audit
3. Principles of auditing
4. Internal audit process
5. Application of PDCA in audit process
6. Managing audit program

• Establish program objectives
• Determine audit program risk & opportunities
• Establish audit program
• Implement audit program
• Monitor audit program
• Review & improving audit program

7. Conducting the audit

• Preparing audit
• Conduct audit
• Prepare audit report
• Audit follow up
  

8. Auditor competency
9. The future of internal quality audit
10. Understand ISO 23485:2016 QMS from auditor perspective 

• Introduction
• Mandatory documentation
  
• Clause by clause interpretation from auditor perspective

Effective Root Cause Analysis

DATE: 20 November 2026 (Fri)

TIME: 9.00am – 5.15pm

TRAINING MODE:
Option 1: Iconic Marjorie Hotel, Penang
Option 2: Online (via Zoom)

INTRODUCTION
Root Cause Analysis (RCA) is one of the most common actions required at every organisation, not only to solve day-to-day operational problems but also to play an important role in other improvement activities such as lean sigma, risk management, etc. Root cause analysis involves searching backwards from an undesirable effect (or problem) to its cause(s) and addressing those causes to effectively prevent recurrence.

This training provides the learner with a basic understanding of the principles and techniques of effective root cause analysis and providing concepts needed to effectively perform investigation.

COURSE OBJECTIVES
After participating in the training, you will be able to:

• Understand the principles and techniques of effective root cause analysis.
• Recognise common barriers to root cause analysis and apply techniques to overcome those barriers.
  

COURSE OUTLINE
1. Challenges in root cause analysis
2. Benefits of effective root cause analysis
3. Symptoms vs cause of the problem
4. Contributing factor vs root cause
5. Types of root cause
6. Root cause analysis problem solving model
7. Root cause analysis tools
8. Actions to prevent future problem – corrective action preventive action
9. Human error
10. Root cause analysis in a regulated environment
11. Tips for performing effective root cause analysis