7 May 2026: Process Mapping

Process Mapping

DATE: 7 May 2026

TIME: 9.00am – 5.15pm

VENUE: Iconic Marjorie Hotel, Penang

DURATION: 1 full-day course

COURSE OBJECTIVES
After participating in the training, you will be able to:

• Understand the differences between process, major steps and activities.
• Map macro process model and detailed process map.
• Understand the principles of value-adding to customers.
• Systematically identify mistake risks in the business process.
• Improve cost, delivery and quality.

COURSE OUTLINE
1. Introduction to process and process mapping
2. Process mapping tools such as SIPOC and Cross Functional Process Map
3. Process analysis tools such as value adding analysis and risk analysis
4. Features of an ideal process
5. Strategies to improve current ‘as is’ process
6. Process management method and tools