Process Mapping
DATE: 24 September 2025
TIME: 9.00am – 5.15pm
ONLINE via Zoom
DURATION: 1 full-day course
COURSE OBJECTIVES
After participating in the training, you will be able to:
• Understand the differences between process, major steps and activities.
• Map macro process model and detailed process map.
• Understand the principles of value-adding to customers.
• Systematically identify mistake risks in the business process.
• Improve cost, delivery and quality.
COURSE OUTLINE
1. Introduction to process and process mapping
2. Process mapping tools such as SIPOC and Cross Functional Process Map
3. Process analysis tools such as value adding analysis and risk analysis
4. Features of an ideal process
5. Strategies to improve current ‘as is’ process
6. Process management method and tools
COURSE FEES (8% SST included)
Early Bird Price (until 3 September 2025)
Member: RM 826.20
Public: RM 934.20
Normal Price (from 4 September 2025 onwards)
Member: RM 934.20
Public: RM 1,042.20
CONTACT
For enquiries, please email to Medsociate Sdn Bhd
Authorised training provider of AMMI
Email: learning@ammi.com.my / admin@medsociate.com
Tel: +6012 539 4194
Sdn. Bhd)
Zeito Plastic Components Sdn Bhd
www.dexcom.com
